FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your payment is processed.

Can I change or cancel my order after placing it?
If you need to make changes, contact us at info@kozihearth.com as soon as possible. Since orders are processed quickly, we can only make changes if the order hasn't shipped yet.

How do I know my order was successful?
You'll receive a confirmation email with your order details shortly after checkout. If you don't see it within 24 hours, check your spam folder or contact us.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days, with delivery typically taking 7–20 business days depending on your location. See our Shipping Policy for full details.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States.

How can I track my order?
Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Do you ship internationally?
Currently, we primarily ship within the United States. Check our Shipping Policy for the most up-to-date information.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, as long as items are unused and in original condition. See our Return & Refund Policy for full details.

How do I start a return?
Email us at info@kozihearth.com with your order number and reason for return, and we'll guide you through the process.

When will I get my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with a photo of the item, and we'll arrange a replacement, exchange, or full refund at no extra cost.

Payment

What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, and other secure checkout options available at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways. We never store your full card details.

Products

Are your products true to the photos shown?
Yes, we aim for accurate, honest product descriptions and images. If a product doesn't match its description, let us know and we'll make it right.

Do you restock sold-out items?
Availability varies by product. Sign up for our newsletter or check back on the product page for restock updates.

Contact

How can I reach customer support?
Email us anytime at info@kozihearth.com or call +1 305-816-0049. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (EST). We typically respond within 1–2 business days.