Return & Refund Policy

Return & Refund Policy

Last updated: August 9, 2026

At KoziHearth, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging
  • You have proof of purchase (order number or confirmation email)

Please note that due to the nature of our products, some items may not be eligible for return, including:

  • Items marked as final sale
  • Products damaged due to misuse after delivery

How to Start a Return

To initiate a return, please contact us at info@kozihearth.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item without tracking.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at info@kozihearth.com with:

  • Your order number
  • A photo of the item and packaging
  • A brief description of the issue

We will offer a replacement, exchange, or full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days
  • Please note that your bank or card provider may take additional time to reflect the refund

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company, as processing times vary
  3. If you've done this and still have not received your refund, contact us at info@kozihearth.com

Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

KoziHearth
Email: info@kozihearth.com
Phone: +1 305-816-0049
Address: 18600 NW 87th Ave #121, Hialeah, FL 33015, United States