Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with KoziHearth. Please review the information below regarding our shipping process, timelines, and policies.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Times

Because our products are sourced from trusted suppliers, shipping times vary depending on your location and the specific item ordered. Estimated delivery times are as follows:

Standard Shipping: 7–20 business days
Delivery estimates begin from the date your order is shipped, not the date it was placed

Exact delivery estimates for each product are noted on the product page. Please allow for the full estimated window before contacting us about a delayed order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Rates

We're pleased to offer free standard shipping on all orders within the United States. No minimum purchase required.

Shipping Delays

Occasionally, shipments may be delayed due to factors outside our control, including customs processing, high order volume, or carrier delays. We appreciate your patience and will do our best to keep you informed if a significant delay occurs.

Multiple Items in One Order

If you order multiple items, they may ship separately and arrive at different times, as products may come from different fulfillment locations.

International Shipping

Currently, we primarily ship within the United States. If international shipping becomes available, additional customs fees, taxes, or import duties may apply and are the responsibility of the customer.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@kozihearth.com so we can attempt to correct it before the order ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please contact us at info@kozihearth.com within 7 days so we can assist you.

Contact Us

If you have any questions about our Shipping Policy, please reach out:

KoziHearth
Email: info@kozihearth.com
Phone: +1 305-816-0049
Address: 18600 NW 87th Ave #121, Hialeah, FL 33015, United States